Returns/Refunds Policy
Our wish at Inspired Gifts is that you will be 100% satisfied with your gift(s), but we do know that occasionally you may need to return an item to us. We want to make this as easy and stress free as possible for you so please follow our simple guide below:
Cancellation or Change to Order
We always do our best to despatch your order within 2 working days of its receipt (apart from weekends and public holidays when we may be resting!) So, if after placing your order you need to cancel it or change it please call us as soon as possible on +23 456 4567; alternatively, you can email us at orders@inspiredgifts.co.uk but please note your gifts may already be in transit.
Where you have received your gifts and wish to return them, please do so within 14 working days of receipt. You must confirm this in writing, preferably by email to orders@inspiredgifts.co.uk. If you fail to return the goods within 14 working days, you (the Buyer) shall be deemed to have accepted the items. Providing the goods are returned unopened, with the original packaging and in saleable condition we will refund your original delivery costs and full cost of the goods. Unfortunately, we do ask that you take care of the postage and other associated costs to return the gift(s) to us and we will be unable to refund any gift wrap costs or enhanced postage costs if you had that option. We may arrange for the goods to be picked up by a courier and this cost will be deducted from any refund. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage. Please include your delivery note or name, address, order number and reason for return in the package and any returns reference number that we may have given. We will endeavour to refund you as soon as possible but no later than 14 working days after we have received your returns.
You will need to obtain a proof of posting and insurance for the item if it is valued over Royal Mail’s automatic insurance cover. If the product returned is not in fully re-saleable condition or the packaging is damaged, we do reserve the right to refuse a refund on the item, or deduct up to 30% of the original selling price from the refund amount. Unfortunately you cannot return personalised or made to order items unless they are faulty.
Damaged, Missing or Incorrect Goods
We undertake the utmost care to ensure that your gift(s) are in perfect condition when they leave us. If you do receive a damaged parcel or a package with the wrong items then please accept our sincere apologies, we know how unfortunate and frustrating this must be. We are committed to ensuring this is rectified without delay so please do call us on +23 456 4567 or email us at enquiries@inspiredgifts.co.uk immediately. You must inform us of damaged goods within 48 hours of receiving them. If we request that you return the goods please send them back to us within 10 working days of receiving them and we will offer you a replacement where possible, or a full refund after we have received the return. In these cases, we will pay for your costs of postage of sending these items back and any gift wrap charges. We may arrange for the goods to be picked up by a courier. Your refund will either take the form of a cheque or refund to the payment card or PayPal account. Please obtain Proof of Posting and adequate insurance and send the package back with adequate packing to prevent damage or further damage. Please include your delivery note or name, address, order number and reason for return in the package and any returns reference number that we may have given you. We will endeavour to refund you as soon as possible but no later than 14 working days after we have received your returns. If you require a replacement or alternative gift(s) they will be despatched on receipt of your returns. We reserve the right to request photographs of any damaged goods prior to deciding on an appropriate course of action. Where returned goods are found to be damaged due to the Buyer’s fault, the Buyer will be liable for the cost of remedying such damage. Where we have sent you incorrect goods please email orders@inspiredgifts.co.uk or phone +23 456 4567 and we will arrange for the goods to be returned to us as our cost and discuss the despatch of the correct goods.
Missing Goods
Where goods are thought to be lost we do ask that you wait 10 working days from our anticipated delivery date and up to 15 working days in exceptionally bad weather etc. We will then despatch a replacement (subject to availability) or refund you accordingly. If your order has been despatched but hasn’t arrived within the expected time period, please email: orders@inspiredgiftsco.uk or call 01626 438 263 stating your order reference. You must inform us within 7 days of the stated expected delivery times that you believe your parcel to be missing.
Faulty Goods
Our gift(s) have been carefully selected for their quality and should of course remain fault free. Unfortunately, we know that occasionally things do go wrong. Please contact us as soon as (and within one month) you identify a fault with one of our gifts on +23 456 4567 or at enquiries@inspiredgifts.co.uk so we can start to help to put things right. We will ask you to return the gift(s) to us and we will offer you a replacement (subject to availability), or a full refund after we have received the return. We will of course pay for your costs for the postage of sending faulty gifts back to us. We may arrange for the goods to be picked up by a courier. You will need to obtain a proof of posting and insurance for the item if it is valued over Royal Mail’s automatic insurance cover. Please include your delivery note or your name, address, original order number and details of the fault and any returns reference number that we may have given you. We will endeavour to refund you as soon as possible but no later than 14 working days after we have received your returns. We will be unable to refund any gift wrap costs or enhanced postage costs if you had that option. If you require a replacement it will be despatched on receipt of your returns.
Our Return’s Policy does not affect your statutory rights as a consumer.
Personalised/made to order products may not be returned unless faulty.
We will not be able to offer you a refund should your returned item arrive broken or in an un-saleable condition.